FAQ : Claims
How do I file a claim for lost or damaged cargo?
To file a claim, submit an online form with supporting documents. Cargo Insure Online simplifies the process with a streamlined claims submission system.
How long does it take to process a shipping insurance claim?
Claims are processed within 7 days for smaller shipments. For more detailed information on processing times, check out our claim process at Cargo Insure Online.
What documents do I need to claim cargo insurance?
Required documents typically include the bill of lading and commercial invoice. For more details on documentation, visit Cargo Insure Online’s claims section.
How can I track the status of my cargo insurance claim?
Track your claim status through the insurer’s online portal, where you can view updates and progress in real-time.
What should I do if I need to amend my cargo insurance policy?
Contact your insurance provider to request changes to your policy, such as adjustments to coverage limits or insured items.
How do cargo insurance claims affect future premiums?
Frequent or high-value claims may impact future premiums. Insurers assess risk profiles when determining rates.
What types of claims are most commonly filed in cargo insurance?
Common claims include damage during transit, loss due to theft, and delays affecting the condition of the cargo.
How can I ensure my cargo insurance policy remains valid?
Regularly review your policy, update information as needed, and ensure timely payment of premiums to maintain coverage validity.
Will the courier companies reimburse me for loss or damage?
Not always. Many couriers don’t take any liability for lost or damaged shipments, and generally, if they do, the maximum amount they will reimburse is $100.
Do I need to file a claim with the courier?
No, you simply file a claim through our streamlined . Most claims take less than a minute to file.
How long does it take for my claim to be processed?
Most claims processing times take a maximum of 7 business days.
What is covered under e-commerce shipping insurance?
E-commerce insurance covers products shipped via couriers like FedEx, UPS, and DHL. Cargo Insure Online provides tailored coverage for e-commerce shipments.
Can I insure high-value eCommerce items during shipping?
Yes, high-value items such as jewelry or electronics can be insured. Cargo Insure Online offers coverage up to $120,000 per shipment for such valuable items.
Can small businesses get affordable cargo insurance?
Absolutely. Cargo Insure Online offers competitive rates and coverage options tailored for small businesses and e-commerce merchants.
How to proceed to claim an incident?
Proceed to the website and set the CLAIM form as soon as possible. The form will be redirected to the Insurer who will start to take action
What do I need to provide for claim?
Our form will guide you on the different information we need to receive
• DOCUMENTS TO PROVIDE
– Bill of Lading / Air waybill / CMR or other consignment note
– Commercial invoice supporting value and terms of sale / purchase
– Freight invoice
– Packing list
– Correspondence holding the carriers and other third parties responsible and any reply
– Photographs (if applicable)
– Repair estimates (if applicable)
– Bank Details Please note that Underwriters reserve the right to request further information and documentation until they are satisfied that the loss is within the terms of the policy and properly quantified
Does the underwriter visit the damaged product?
Underwriters may wish to appoint a surveyor to inspect the damaged cargo – for this reason, repair should not commence without Underwriters agreement
How long to be paid?
For small shipments by e-Commerce (covered under e-Commerce category), the payment of a damage takes about 7 days For larger shipments by Airfreight, Sea Freight, it might take 1 month depending on the accuracy of the received documents and inspection
Do I need to file a claim with the courier?
No, you simply file a claim through our streamlined . Most claims take less than a minute to file.
How will I receive the payment?
The payment will be sent by Bank Transfer to your bank account from Cargo Insurance Online