FAQ
Your questions…….
Our answers !
Why a Cargo Insurance?
Cargo Insurance provides coverage against all risks of physical loss or damage to freight during the shipment from any external cause during shipping, whether by land, sea or air. … Different types of cargo insurance policies available for transporting goods by land, sea, or air.
Cargo Insurance provides coverage against all risks of physical loss or damage to freight during the shipment from any external cause during shipping, whether by land, sea or air. … Different types of cargo insurance policies available for transporting goods by land, sea, or air.
Premium depends on the voyage of your shipment as well as the transport method and the commodity. To get an instant quote, simply register with our platform and you will instantly get your quote
Absolutely – You can get the quote and submit the details of your shipment. Then, you can BUY directly from our website
We are offering several secured payment method, such as PAYPAL, Credit Card and e-Wallet
By e-Wallet, you can fund your account and follow every transaction from your own portal.
After the successful payment, your documents will be automatically downloaded. You can print it and send it to your customer if needed.
If you need to re-print the document, you will find it into your portal
Most of people confuse Carrier’s liability and Cargo Insurance. In case of Loss/Damage, the carriers is having a liability which does not cover the entire amount of the cargo. For a full coverage, Shipper/Consignee or Freight Forwarder (on behalf of the customer) must purchase a Cargo Insurance.
Some examples of Damage/Loss for a better understanding:
AIRFREIGHT – 5 boxes -89 kgs – Value: USD.39,500
Carrier’s liability will pay USD 2,333 vs Cargo Insurance will pay USD 39,500
———————————————————————————————————————————
SEAFREIGHT – 1 x 20? DV – 7,649 kgs – Value in USD. 126,800
Carrier’s liability will pay maximum USD 21,111 vs Cargo Insurance will pay USD 126,800
———————————————————————————————————————————
ROAD TRANSPORT – 12 crates – 1,826 kgs – Value in USD. 24,200
Carrier’s liability will pay USD 20,980 vs Cargo Insurance will pay USD 24,200
Yes, you can purchase cargo insurance from worldwide to worldwide. Some countries are having some limitations
We are offering only “Full Risk” excepted for the category for second hand. The coverage is from door-to-door
The Premium mentioned on the document is shown as “As agreed”
The Premium mentioned on the document is shown as “As agreed”
Depending on the countries, our maximum liability covers up to Usd. 1,000,000
e-Commerce Insurance
Do you insure e-Commerce shipments?
Yes, we offer the possibility to e-Commerce merchants to insure their products
Depending on the countries, our maximum liability covers up to Usd. 1,000,000
For e-Commerce shipments, the liability covers up to $120,000
All courier companies are covered – FedEx, DHL, UPS, USPS, etc…. – there is no restriction
Indeed, we also cover your high value products like watches, jewels, etc…. until $120,000 per shipment. You can ship by Fedex, UPS, DHL, USPS, etc…
Not always. Many couriers don’t take any liability for lost or damaged shipments, and generally, if they do, the maximum amount they will reimburse is $100.
No, you simply file a claim through our streamlined . Most claims take less than a minute to file.
Most claims processing times take a maximum of 7 business days.
Claims
Immediate notice of all incidents likely to give rise to a claim under this insurance policy must be made to Cargo Insure Online without delay
Proceed to the website and set the CLAIM form as soon as possible. The form will be redirected to the Insurer who will start to take action
Our form will guide you on the different information we need to receive
DOCUMENTS TO PROVIDE
– Bill of Lading / Air waybill / CMR or other consignment note
– Commercial invoice supporting value and terms of sale / purchase
– Freight invoice
– Packing list
– Correspondence holding the carriers and other third parties responsible and any reply
– Photographs (if applicable)
– Repair estimates (if applicable)
– Bank DetailsPlease note that Underwriters reserve the right to request further information and documentation until they are satisfied that the loss is within the terms of the policy and properly quantified
Underwriters may wish to appoint a surveyor to inspect the damaged cargo – for this reason, repair should not commence without Underwriters agreement
For small shipments by e-Commerce (covered under e-Commerce category), the payment of a damage takes about 7 days
For larger shipments by Airfreight, Sea Freight, it might take 1 month depending on the accuracy of the received documents and inspection
No, you simply file a claim through our streamlined . Most claims take less than a minute to file.
The payment will be sent by Bank Transfer to your bank account from Cargo Insurance Online